Effective 27 August 2026
Terms, cancellations & refunds
These terms explain how Travel Edit handles travel-planning services, booking requests, cancellations, and refunds. Booking-specific supplier terms will always be shared before you confirm an arrangement.
1. Scope of services
Travel Edit provides personalised travel planning and booking coordination. I may arrange flights, accommodation, ground transport, experiences, and related travel services through third-party suppliers. Your confirmed itinerary and supplier booking terms form part of your travel agreement.
2. Booking confirmation
A booking is confirmed only after you approve the proposed arrangements, provide the required traveller information, and complete any requested payment. Prices, availability, and supplier conditions can change until confirmation.
3. Traveller responsibilities
You are responsible for providing accurate traveller names, passport and visa information, contact details, and any relevant health, accessibility, or travel requirements. Please review all confirmations promptly and notify Travel Edit of any discrepancy.
4. Third-party suppliers
Travel arrangements are provided by independent third-party suppliers. Travel Edit is not responsible for supplier acts, omissions, schedule changes, disruptions, or events outside reasonable control, but I will support you in seeking available options where possible.
Cancellations and changes
Cancellations are accepted and honoured in line with the policies shared at the time your booking is confirmed.
Airlines, hotels, transport providers, and experience partners may apply their own cancellation deadlines and charges.
Cancellations are honoured under the booking-confirmation policies, with applicable penalties from seven days before departure.
Refund policy
- Refund eligibility is determined by the confirmed booking terms for each airline, hotel, transport provider, or experience partner.
- Refunds will be processed in accordance with the refund policy shared and agreed upon at the time of confirmation. While refunds are generally processed within 30 days, the actual timeline may vary and could take longer depending on when the refund is received from the respective service providers. Once the funds are received, we will process the refund at the earliest possible opportunity.
- Planning, consultation, and service fees are non-refundable once the relevant work has begun, unless otherwise agreed in writing.
- Any supplier cancellation fees, amendment fees, currency differences, or non-recoverable charges may be deducted from an eligible refund.
Questions about a booking?
For a cancellation request, booking question, or policy clarification, please contact Travel Edit with your booking details.
Contact Travel Edit